Terms and Conditions

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When engaging KGS Limited, the following contract conditions apply:

  1. Any quotation is valid for 90 days from the date of submission. After that date the member company reserves the right to revise the quotation.
  1. The fees quoted are for the research design and services as set out in the research specification; any changes made at the client’s request may result in additional fees.
  1. On acceptance of the quotation, fees will be invoiced as follows: 50% on commission / 50% on completion. All quotations are provided in British Pounds Sterling and exclusive of VAT unless otherwise stated.  Any budget for incentives to be paid in full on commission.
  1. All invoices are due for settlement within 30 days of invoice date unless otherwise specified and agreed in advance. Invoices unpaid on expiry of the agreed period may be charged interest at 5% above bank base rate for each day outstanding.  The Company reserves the right to vary the rate of interest charged.

KGS also reserves the right to withhold data and/or study results pending settlement of any outstanding invoices.

  1. In the event of cancellation or postponement of a research project once commissioned, a fee may be charged by the member company to cover the costs of all work undertaken and commitments made up to the time of receipt of formal notification from the client, including an appropriate proportion of profit. This includes any changes to the schedule as a result of COVID-19 restrictions.

The standard cancellation/postponement fees are as follows:

14 days’ notice from start of data collection – discretionary charge

8 – 13 days’ notice from start of data collection – 50% fee

7 days or less – 100% fee

  1. The client shall indemnify the member company against all costs and liabilities which may arise in consequence of the use or demonstration of any goods or services supplied by the client for the purposes of the research project.
  1. Unless otherwise agreed, all reports, tabulations, questionnaires and other project documentation remain the copyright of the member company and may not be published, quoted or reproduced without the permission of the member company.
  1. No completed paper questionnaires will be stored by KGS for longer than 6 months from the date of the interview, unless specifically requested by a client at the project outset. Digital records (if applicable) may be retained if it’s anonymised. Any data referencing names and contact details is encrypted and will be deleted within 6 months.

Any client or 3rd party provided sample will be maintained in accordance with GDPR.

  1. In the event of an error caused by the negligence or otherwise of the member company in any reports or tabulations supplied to the client, the member company will use its best endeavours to correct the error at its own expense, but will not be held liable for the consequence of the error beyond the provision of corrected reports and tabulations.
  1. If any research project carried out by a member company involves the prediction of future sales, market shares or other aspect of consumer behaviour it must be recognised that such predictions, while made in good faith, are intended only as an aid to the client’s judgement and that the member company cannot be held responsible for any damage or loss suffered by the client as a result of any error in such predictions.
  1. All aspects of the member company’s research projects will be performed in accordance with the MRS Code of Conduct and ISO 20252.
  1. In the event of any dispute, reference may be made by the member company and its client, jointly, to arbitration procedures.

Any complaint by the customer relating to the invoice must be notified by the customer to the company in writing within 14 days of the date of the invoice.

  1. Monies outstanding beyond our normal credit terms.

Any account outstanding beyond our credit terms of reference will be referred and will be subject to a surcharge of £500 to cover the cost incurred; such accounts will also be subject to any other cost incurred in obtaining settlement.

  1. Any dispute regarding the terms of any contract is governed by the laws of England and Wales.